Tag Archives: change agents

Disarming the Tension

Leading change is hard. As change agents, we often need to react to situations in the opposite way from what our emotions would lead us to do. Instead of fighting fire with fire, we need to quench the fire with … Continue reading

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Posted in Creating Change Agents, Establishing a Change that Lasts | Tagged , , |

8 Words That Spur Action

My stepfather once told me that the 8 most powerful words in the English language are “I have a problem. I need your help.” Starting a conversation with these 8 words spurs the person who hears them to take action … Continue reading

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Posted in Gaining Sponsorship | Tagged , |

How Long Will This Change Take?

By the time a major change effort is approved, it is usually because the changing business environment has become impossible to ignore. Upon formation of the change team, the champions and sponsors immediately ask, “how long will it take before … Continue reading

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Posted in Executing the Change, Planning the Change Effort | Tagged , , , , , , , |

Dealing with Adversity Update

In October I blogged about GoldieBlox™, the engineering toy for girls created by Debbie Sterling. Today I learned that GoldieBlox™ and the Spinning Machine has been nominated for 2014 Toy of the Year in two categories: educational and innovative toy! Like so … Continue reading

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Posted in Gaining Sponsorship, Overcoming Resistance to Change | Tagged , |

Recommended Reading: Uncommon Service

If you are looking for a book to help transform your business into a truly customer-centric and operationally excellent service provider, I recommend Frances Frei and Anne Morriss‘ book, Uncommon Service: How to Win by Putting Customers First. These authors … Continue reading

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Posted in Making the Case for Change, Setting People up for Success | Tagged , , , , , , , , , , , , |

1 Question to Uplift the Conversation

After reading so many articles about major issues with product and website launches over the past few weeks, I wanted to share “A Question You Should Ask Every Day” from Geoffrey James of Inc.com: Just out of curiosity, what do … Continue reading

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Posted in Creating Change Agents | Tagged , , , |

Do You Make Change Happen or Wait to be Allowed?

I recently completed a year-long leadership course. The final exercise was presenting a speech to the board of the Minnesota High Tech Association (MHTA). After I spoke, one board member (who happens to be male) thanked me for being a woman … Continue reading

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SCARF Model for Handling Change

Dr. David Rock developed the SCARF model to help explain what motivates people and why individuals may be more apt to tolerate uncertain or ambiguous situations. In a nutshell, people tend to move away from threats and toward rewards: <The> … Continue reading

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Posted in Creating Change Agents, Planning the Change Effort | Tagged , , , , , , , , , , , , |

Perseverance Pays Off

I have been following news reports about the Citi Bike program in New York City for the past year. I think Janette Sadik-Khan, New York’s transportation commissioner, is a fantastic example of a change agent who perseveres despite seemingly insurmountable … Continue reading

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Posted in Executing the Change, Overcoming Resistance to Change | Tagged , , |

Book Sneak Peak: Train the Change Team

We continue to provide you some sneak peaks of our book, “wHolistic Change: Delivering Corporate Change That Lasts.” Links to buy are available now! Chapter 10, Train the Change Team Explanation of the Technique The wHolistic Change℠ approach is all … Continue reading

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