Tag Archives: culture

Disarming the Tension

Leading change is hard. As change agents, we often need to react to situations in the opposite way from what our emotions would lead us to do. Instead of fighting fire with fire, we need to quench the fire with … Continue reading

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Posted in Creating Change Agents, Establishing a Change that Lasts | Tagged , , |

Are You Really Ready to Change?

Leaders set the tone for their organizations. As a leader, are you preparing your organization to be successful in the future? Or are there preconceived notions that you bring to the table that are clouding your ability to set your team … Continue reading

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Posted in Creating Change Agents, Gaining Sponsorship | Tagged , , , , |

Outside Perspective

As consultants, we are often called in to provide a client with an outside perspective to help them solve a challenging business problem. Because we work with a variety of clients and stay current on the latest leadership thinking, we … Continue reading

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It’s a Brand New World

The challenges that face companies today are so different than those when I was in college and preparing to start my career 15 years ago. I went to engineering school where the curriculum focused on understanding the science, coming up … Continue reading

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How to Solve a Lack of Accountability

It is a new year and one of the biggest pain points we hear from prospective clients and from colleagues is dealing with a corporate culture that lacks accountability. Nothing is more de-motivating than to eagerly join a new company, … Continue reading

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Recommended Reading: Uncommon Service

If you are looking for a book to help transform your business into a truly customer-centric and operationally excellent service provider, I recommend Frances Frei and Anne Morriss‘ book, Uncommon Service: How to Win by Putting Customers First. These authors … Continue reading

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Posted in Making the Case for Change, Setting People up for Success | Tagged , , , , , , , , , , , , |

Does Your Culture Encourage Innovation?

From everything I read, “innovation” is the corporate buzzword of 2013. Since “creativity” and “innovation” seem to be used almost interchangeably, I like how Leigh Thompson differentiates between them in her book, “Creative Conspiracy: The New Rules of Breakthrough Innovation:” Creativity: Production of … Continue reading

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Posted in Establishing a Change that Lasts, Making the Case for Change | Tagged , , , , , , |

1 Question to Uplift the Conversation

After reading so many articles about major issues with product and website launches over the past few weeks, I wanted to share “A Question You Should Ask Every Day” from Geoffrey James of Inc.com: Just out of curiosity, what do … Continue reading

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Finding Your Authentic Self

I am a female engineer. I was often the only woman, or one of a very small number of women, in my engineering, advanced science, and math classes. Even when I entered the workforce I was surprised at how few … Continue reading

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Posted in Setting People up for Success, Training and Development | Tagged , , |

Language and Cultural Context

Years ago I took a course on doing business effectively in foreign countries. One of the attendees of the class was a Japanese woman who had been working in the U.S. for 10 years. She and the instructor had a … Continue reading

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